How to locate your service provider

You can identify your service provider by simply looking at an old bill. The bill should indicate which company provides your cell phone service.

How to locate your phone's brand

The brand of your phone can be located on the handset itself - often directly above the display screen or on the back of the phone. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your phone model

Your phone model is typically identified on the back of the phone behind the battery. Simply remove the phone battery and locate the label adhered to the phone. Still can't find your phone's model? Click "Don't Know / Other" and we'll take care of it for you.

How to locate your processor brand

Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device. Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.

How to locate your processor brand

Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device . Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.

How to locate your processor brand

Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device . Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.

How to locate your processor speed

Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your processor speed

Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your processor speed

Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your monitor brand

The brand of your monitor is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your monitor brand

The brand of your monitor is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your computer brand

The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your computer brand

The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your computer brand

The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

Is the phone fully functional?

• Yes: My phone will both send and receive a phone call. All features on my phone are in full working order (camera, keyboard, software).
• No: One or more features on my phone are not working. My phone will not make or receive a call.

Is the screen damaged?

• Yes: My phone screen/LCD is damaged, scratched, cracked or leaking. The display is no longer fully functional. The screen shows signs of leakage or bleeding.
• No: My phone screen/LCD has no scratches or blemishes. The display is fully functional and working. There is no evidence or bleeding or leakage.

Is there any liquid damage?

• Yes: My phone has been exposed to or submerged in a liquid.
• No: My phone has never been exposed to or submerged in any liquid. There is no evidence of water/liquid damage.

Is the hinge cracked?

• Yes: The hinge has visible cracks, damage or is separated. The hinge no longer functions correctly (for example; auto shut-off feature, stop feature, latch, etc.)
• No: The hinge functions correctly and shows no physical signs of damage.

Is the phone locked?

• No: Phone is able to send and receive calls and all features are working without the need to enter any unique code or password prior to use.
• Yes: Phone requires user to enter a unique code or password before sending and receiving calls or using other phone features (camera, keyboard, software). Typically a 4-digit numeric code of your choosing unless your phone permits the use of a longer password.

Is the computer fully functional?

Your computer is able to properly power on and stay on, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.

Is the pc fully functional?

Your computer is able to properly power on and stay on, all the keys are working, including any track ball or touch pad mouse, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.

Is the pc fully functional?

Your computer is able to properly power on and stay on, all the keys are working, including any track ball or touch pad mouse, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.